Sales FAQs apply to all products, Technical Frequently Asked Questions are organized by specific product. Please request any information you are having difficulty finding here


 




Where do I find the Scanner Configuration Manager Software?
What is Unitech America's RMA policy?
How do I get an RMA number?
How can I find out the status of my RMA?
What is Unitech America's Limited Warranty policy?
How can I determine if my device is under warranty?
My Wavelink doesn't use the complete screen. What do I do?

 
Where do I find the Scanner Configuration Manager Software?
SCM can be downloaded from http://www.ute.com/files/software/2_SCMSetup_V375.exe
What is Unitech America's RMA policy?
Detailed information on Unitech America's RMA Policy and Procedures can be found here.
How do I get an RMA number?
You can request an RMA here if you are having trouble with your scanner, please also consider contacting technical support .
How can I find out the status of my RMA?
As updates occur with your RMA, you will receive emails regarding its status. Additionally, you can visit this status page here to get instant up to date information.
What is Unitech America's Limited Warranty policy?
Detailed information on Unitech America's Limited Warranty policy can be found here.
How can I determine if my device is under warranty?
Warranty periods vary for specific products. Click here to find the warranty period for your product, or contact our support team for additional information.
My Wavelink doesn't use the complete screen. What do I do?
There is a setting to control the screen size for wavelink clients:
InitialFullScreen

HideFullScreen

InitialMenuHidden

More info available at:
http://ftp.ute.comsupporttempWaveLinkStudioWLClientParameters.doc
 
 
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